انتقل إلى المحتوى الرئيسي

Return Order

This video explains how customers can initiate a return request for a purchased product through the StoreFront. It also highlights how the return process is handled in the Vendor Portal (VP) after submission.

The return feature allows customers to request a product return easily while ensuring proper tracking and processing through a structured workflow.

On This Page​

Why Return Feature Is Needed​

The return feature enables customers to request returns for products that may be damaged, incorrect, or no longer needed. It ensures a smooth and transparent return process between customers and vendors.

Customers can:

  • Request returns for eligible products
  • Specify the quantity to be returned
  • Track return requests through order details
  • Ensure proper handling through vendor workflows

Key Features​

  • Easy return initiation from order details
  • Option to select desired quantity for return
  • Confirmation step before submitting return request
  • Automated workflow creation in Vendor Portal (VP)
  • Structured tracking of return requests

Steps to Initiate a Return​

  1. Navigate to the Orders section in the StoreFront.
  2. Select the desired product/order.
  3. Open the Order Details page.
  4. Click on the Return option.
  5. Confirm the return quantity.
  6. Submit the return request.

Return Processing Workflow​

After a return request is submitted:

  1. A new return journey is automatically created in the Vendor Portal (VP).
  2. The vendor reviews and processes the return request.
  3. The return follows the defined workflow stages in the system.
  4. Customers can track the return status through their order details.

This process ensures a structured and transparent return experience for both customers and vendors.